Who We Are and How to Contact Us

Delisa Miller is an estate and letting agency located in Manchester, UK. Our mission is to provide exceptional services while safeguarding the privacy and data of our clients.

Our registered head office is at:
44 Hulme High Street
Manchester, M15 5JP

Our company registration number is: 07781137.

You can reach us through the following methods:

About This Privacy Notice

This Privacy Notice outlines how we collect, use, and share the personal information you provide to us. It covers data collected through:

  • Our website
  • Emails
  • Phone calls
  • Written correspondence
  • Social media interactions
  • Service inquiries
  • Service purchases
  • Events and exhibitions

Please note that if you access third-party websites through links on our site, those entities will have their own privacy policies governing the use of personal data.

What Data We Collect

We may collect the following personal information:

  • Name
  • Job title/position
  • Contact details (including email address)
  • Demographic information (e.g., postcode, personal preferences, interests)
  • Information generated by our relationship with you
  • Information from your visits to our website or engagement with our social media accounts
  • Additional information relevant to surveys, promotions, or inquiries

How We Collect Information

We collect and process information that you provide to us through various forms of correspondence, including but not limited to:

  • Filling out forms or other sections on our website
  • Requesting information about our services or downloads
  • Communicating via email, telephone, or written correspondence

We will only use your data when legally permitted. The legal bases for processing your personal data include:

  • Consent: You have given us permission to process your data for the purposes outlined below.
  • Contractual Necessity: Collecting information for the purpose of entering into or fulfilling a contract with Delisa Miller.
  • Legal Obligation: Where we are required to comply with a legal obligation.
  • Legitimate Interest: Where it is in our legitimate interest (or that of a third party) and your rights do not override those interests.

How We Use Your Data

The purposes for which we may collect and process your data include:

  • Managing our relationship and administering our business, either as part of a contract or where we believe we have a legitimate interest.
  • Fulfilling a contract or processing a request.
  • Keeping you informed about our products or services through appropriate communication channels unless you’ve opted out.
  • Sending marketing communications and information about our business if you have consented.
  • Contacting you for market research purposes.

We may contact you via email, phone, or mail and use the information to customize our website according to your interests.

Data Sharing

We do not share your data with third parties unless it is necessary. Instances where sharing might occur include:

  • Suppliers providing essential services to help us run our business or fulfill a contract.
  • Service providers like printers or email platforms that help us send newsletters and communications.
  • When required by law.

Controlling Your Personal Information

You have the right to control your personal information in the following ways:

  • Opt-out of direct marketing by clicking the appropriate box when filling out forms on our website.
  • If you previously agreed to direct marketing, you may change your preferences at any time by writing to or emailing us at privacy@delisamiller.co.uk. You can also unsubscribe from email communications by clicking the ‘Unsubscribe’ link in the emails.
  • You may request details of the personal information we hold about you under the Data Protection Act 1998, free of charge. To do so, please write to Delisa Miller, 44 Hulme High Street, Manchester, M15 5JP, providing a return address and contact email.

If you believe any information we hold about you is inaccurate or incomplete, please contact us, and we will promptly correct any inaccuracies. You may also request that your information be deleted from our system at any time, free of charge.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Afterward, we will securely destroy your data in accordance with applicable laws and regulations.

Complaints

If you are unhappy with how we process your personal information, please contact us so we can address the issue. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). More information can be found on the ICO’s website: https://ico.org.uk/concerns.

Security

We are committed to ensuring that your information is as secure as reasonably possible. While we strive to protect your data, transmission over the internet is not entirely secure. However, once we receive your data, we implement appropriate physical, electronic, and managerial measures to safeguard it.

Recruitment

If you send us a CV for employment opportunities, we will hold your CV for six months and inform you that we are doing so.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.